Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using Trinavo's application hosting and management services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Trinavo provides:

• Application hosting and deployment services
• Domain management and configuration
• Application monitoring and analytics
• Customer support and technical assistance
• Subscription-based pricing plans

3. Account Registration and Security

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old or have parental consent to use our Services

3.2 Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Services for:

• Hosting legitimate web applications and websites
• Managing domains and DNS configurations
• Monitoring application performance and analytics
• Development and testing purposes

4.2 Prohibited Uses

You may not use our Services to:

• Host illegal, harmful, or malicious content
• Violate intellectual property rights
• Engage in spam, phishing, or other fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with the Services or other users' experience
• Violate any applicable laws or regulations

5. Subscription and Payment Terms

5.1 Subscription Plans

• Services are provided on a subscription basis
• Pricing and features are subject to change with notice
• Subscriptions automatically renew unless cancelled

5.2 Payment Processing

• Payments are processed through Stripe
• You authorize us to charge your payment method for subscription fees
• Failed payments may result in service suspension

5.3 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods

6. User Content and Applications

6.1 Your Content

• You retain ownership of content you upload or create
• You grant us a license to host and serve your content
• You are responsible for ensuring your content complies with these Terms

6.2 Application Requirements

• Applications must be properly configured and secure
• You are responsible for maintaining application security
• We may suspend applications that pose security risks

7. Service Availability and Support

7.1 Service Uptime

• We strive to maintain high service availability
• Scheduled maintenance will be announced in advance
• We are not liable for temporary service interruptions

7.2 Support

• Technical support is available to active subscribers
• Support response times may vary based on subscription tier
• We provide support through email and our help system

8. Data and Privacy

8.1 Data Handling

• We handle your data in accordance with our Privacy Policy
• You are responsible for backing up your data
• We may retain certain data for legal or business purposes

8.2 Data Protection

• We implement security measures to protect your data
• You must also take reasonable steps to secure your applications
• We are not liable for data loss due to your actions or third-party issues

9. Intellectual Property

9.1 Our Rights

• Trinavo retains all rights to our platform and services
• Our trademarks, logos, and branding are protected
• You may not use our intellectual property without permission

9.2 Your Rights

• You retain rights to your applications and content
• You grant us a limited license to provide our Services
• You may not reverse engineer or copy our platform

10. Limitation of Liability

10.1 Disclaimer of Warranties

• Services are provided "as is" without warranties
• We disclaim all implied warranties
• We do not guarantee uninterrupted or error-free service

10.2 Limitation of Damages

• Our liability is limited to the amount paid for Services
• We are not liable for indirect, incidental, or consequential damages
• This limitation applies to all claims and causes of action

11. Indemnification

You agree to indemnify and hold harmless Trinavo from:

• Claims arising from your use of the Services
• Violations of these Terms by you or your users
• Claims related to your content or applications
• Any third-party claims against us due to your actions

12. Termination

12.1 Termination by You

• You may terminate your account at any time
• Termination is effective immediately upon cancellation
• You remain responsible for any outstanding fees

12.2 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Non-payment of fees
• Extended periods of inactivity
• Legal or regulatory requirements

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United Arab Emirates.

13.2 Dispute Resolution

• Disputes will be resolved through good faith negotiations
• If unable to resolve, disputes may be submitted to binding arbitration
• Small claims court actions are permitted

14. Changes to Terms

14.1 Modifications

• We may update these Terms from time to time
• Material changes will be communicated to users
• Continued use constitutes acceptance of updated Terms

14.2 Notice

• Changes will be posted on our website
• Email notifications will be sent for material changes
• Users have 30 days to object to changes

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.

15.2 Entire Agreement

These Terms constitute the entire agreement between you and Trinavo regarding the Services.

15.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

16. Contact Information

For questions about these Terms, please contact us:

Email: [email protected]
Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
Website: https://trinavo.com

17. Effective Date

These Terms of Service are effective as of December 2024 and supersede all previous versions.