Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to Trinavo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application hosting and management services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, and password when you create an account
• Profile Information: Profile photos and any additional information you choose to provide
• Contact Information: Email addresses and any other contact details you provide

2.2 Application Data

• App Information: Details about applications you create, including app names, descriptions, and configurations
• Domain Information: Domain names associated with your applications
• Usage Data: Information about how you use our services, including access logs and performance metrics

2.3 Technical Information

• Device Information: IP addresses, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and analytics data
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

3.1 Service Provision

• To provide, maintain, and improve our hosting services
• To process your applications and manage your account
• To handle domain management and configuration
• To provide customer support and respond to inquiries

3.2 Communication

• To send important service updates and notifications
• To respond to your questions and provide support
• To send marketing communications (with your consent)

3.3 Security and Compliance

• To ensure the security of our services and prevent fraud
• To comply with legal obligations and enforce our terms
• To investigate and resolve technical issues

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Hosting and infrastructure services
• Payment processing (Stripe)
• Analytics and monitoring services
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct your information
• Delete your account and associated data
• Export your data in a portable format

7.2 Communication Preferences

You can:

• Opt out of marketing communications
• Update your notification preferences
• Control cookie settings in your browser

7.3 Account Deletion

You may request deletion of your account and associated data by contacting us. Note that some information may be retained for legal or business purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE
Website: https://trinavo.com

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.